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Midwich first to offer three-year warranty on 3D printers

Midwich first to offer three-year warranty on 3D printers

Midwich is today announcing a three-year warranty on 3D Systems printer models. With Midwich being the first specialist trade-only distributor to offer 3D print, it’s now also the first in the industry to launch this length of warranty and has done so in response to the growing market demand.

The introduction of the three-year warranty, which runs alongside 3D Systems’ standard one-year cover, provides resellers and end-users with greater peace of mind.  The warranty will be provided by service supply chain specialist, Centrex Services.

Darren Maxey, product manager at Midwich, explains, “The three-year warranty is important for many resellers as, for some end-users, the investment is considerable. Working with Centrex Services to provide a full warranty ensures this exciting new technology remains in constant use. 3D printers are used in a variety of sectors and a myriad of ways, so it’s important for the equipment to be repaired or replaced quickly.

“We’ve been overwhelmed with the initial response to the Cube and CubeX models available from Midwich. 3D Systems is a tried and trusted manufacturer of this technology and with the introduction of this warranty, we are confident we have the package for total reseller and end-user satisfaction.”

Centrex Services has responsibility from the outset; as soon as a unit is sold, Centrex is notified and takes control of any warranty issues.  The company provides a single point of contact for all elements of the services supply chain, from initial control centre support, to placing the correctly skilled engineer on site with the right part – and within the service level agreement.  The company will be extending its warranty support to all 3D Systems printers as they are launched.

Glyn Dodd, Managing Director of Centrex Services, comments, “We are solely focused on making service and support simple for resellers and end users. Our whole ethos is centred on driving excellence through connected thinking throughout the service supply chain, as well as a single point of contact.  We believe our service can add true value to Midwich’s portfolio of products and services by simplifying after sales product support.

Founded in 2006 and with over 150 employees, Centrex Services operates its own UK-wide network, with 88 field technicians. It provides nationwide coverage with a four-hour business hours call-out capability and all engineers having fast access to replacement parts from 17 stock locations situated throughout the UK. Calls and incidents are managed from the company’s national contact and control centre in Ashington.