End To End Incident Management

At the heart of the Centrex Services proposition are our integrated solutions, enabling, retail, hospitality, desktop and mobile Ally partners to easily manage every aspect of the service supply chain, from end user call receipt to call closure on a single integrated business process platform.

This approach to demand related SLA management allows our first time fix and customer satisfaction to be unrivalled; while delivering a service at a sustainable cost that is truly innovative and competitive.

A new simple methodology that integrates environmental efficiencies with operational cost and quality of service delivery allowing the customer demand to pull the service they want ,when they want it, where they want it!