The Centrex Lean Service Principles are derived from the Toyota lean production system. Toyota developed this system extensively in the nineteen forties and continues through to present day. These principles have taken Toyota to the pinnacle of vehicle production making them the number one supplier of automotive vehicles in the world.

Henry Ford in the twenties recognised that the supply chain had a major effect on the costs of production. Crucially Mr Ford recognised that the longer the chain, the greater the ultimate cost will be.

Taking the Toyota production principles and applying them to service may seem like a giant leap. The reality is that lean principles are in essence very simplistic in their methodology and application. The fundamental process of cutting out waste is applicable to a production or service environment.

Here at Centrex we believe passionately in the ethos and principles of lean in a service environment. We have engaged these principles throughout our operational infrastructure, in doing so we have created a revolutionary business model that brings business back to the very core reason for any company’s existence, "The Customer"

Lean service by Centrex delivers new and wide ranging customer driven solutions. We repeatedly reduce cost through identification and elimination of waste within the typical IT service supply chain.

The major benefit is the increased customer satisfaction and a genuine first call resolution process, unlike anything offered in the industry today.

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