Infrastructure

Premises and people

We employ over 100 personnel in the direct provision of our services, with over 50 mobile field technicians and 20 internal bench repair engineers. Operating across a UK network of parts locations, our experienced technical workforce provide installation and maintenance services across a range of service level agreements (from four-hour to next day) to retail, Hospitality and technology companies.

Centrex`s operational premises comprise a warehouse, engineering repair and filtration facility, covering approximately 30,000 square feet, conveniently located for transportation links on the outskirts of Milton Keynes.

These services are underpinned by Centrex’s national information and Data control centre in Newcastle and repair and distribution facilities in Milton Keynes

Centrex is currently progressing towards the ISO 27001 Information Security Management Systems (ISMS) standard and our pre-employment screening process complies to Baseline Personnel Security Standard (BPSS) as a minimum

Logistics & Inventory

The field engineering workforce are internally logistically supported by 14 Forward Stock Locations (FSL) where we permanently hold the distributed spares inventory required to support customer contracts.

In addition, each field engineer carries a managed boot stock, ensuring they are fully equipped to fulfil calls on a 100 per cent first time fix basis even with a mis-diagnosed call, or wrong part ordered. This is advanced preparation error response correction as it happens

Our logistics management team has real time visibility of all stock holdings regardless of location. We are able to provide spare parts/Units to our field engineers quickly and accurately, enabling us to maximise the first time fix rate and provide a world-class maintenance service.

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Systems

Our core systems are built on the Isware RedeTrak (RDT) platform, an enterprise resource planning (ERP) software solution. This combines the needs of the call, and the assets by which they can be addressed. Service elements include:

  • Call logging & management
  • Inventory control and movement
  • Engineer scheduling
  • Real-time management and control
  • Repair management and control
  • Data gathering across the entire platform
  • APPTRAK (Customer/end user interface from start to completion of call)

For many customers we implement an electronic link between our internal systems and your first line desk in order to provide automatic issue, management and status reporting of all calls.

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