We have the following documents available for download.

Centrex Business Overview
Centrex Data Security
Centrex OEM Solution
Centrex Printer Solution
Centrex Remarketing Overview
Centrex White Label Solution


Fixed verses variable cost service supply chain

Fixed verses variable cost service supply chain

7th July 2014

Can we change from fixed to variable service supply chain costs and still deliver a service?

The fixed verses variable cost structure has long been debated in the industry – and continues to remain a hot topic.&n....click to read more


Midwich first to offer three-year warranty on 3D printers

Midwich first to offer three-year warranty on 3D printers

2 April 2014

Midwich is today announcing a three-year warranty on 3D Systems printer models. With Midwich being the first specialist trade-only distributor to offer 3D print, it’s now also the first in the industry to launch this length of warranty and has ....click to read more


Hard disk drive data obliteration: has the data really been destroyed?

Hard disk drive data obliteration: has the data really been destroyed?

31 January 2014

The continued rise in sales of computing devices – up 4.5 per cent to 2.32 billion units worldwide, according to Gartner’s latest estimate – drives the security news agenda to....click to read more


New partnership... set to destruct

New partnership... set to destruct

31 January 2014

Centrex Services is today warning of an area of security that is believed to be safe, but constantly falls between the cracks. The company is advising the industry that erasure and shredding of magnetic media is not a guarantee of data disposal. Wipi....click to read more


View from the top: Customer first after sales support

View from the top: Customer first after sales support

12 January 2014

For as long as I can remember, experts have been questioning which is the most important part of the after sales support process. In no particular order, the following are often cited: > Initial call processing and triage
> Part availab....click to read more


Synaxon partners with Centrex Services to offer members nationwide service and support

Synaxon partners with Centrex Services to offer members nationwide service and support

17 December 2013

Synaxon, the UK’s premier dealer group, has signed a strategic partnership with technology support specialist Centrex Services, to provide its members with direct access to Centrex’s full portfolio of nationally-available support and main....click to read more


Fellowes and Centrex Services working together as allies to deliver a product lifecycle “consumer first” service strategy

Fellowes and Centrex Services working together as allies to deliver a product lifecycle “consumer first” service strategy

06 November 2013

Business challenge: Fellowes' after sales support is fundamental to consumer satisfaction levels. Given the continuous challenges being faced when looking to modernise service delivery, the global business machine manufacturer tur....click to read more


View from the top: service level agreements

View from the top: service level agreements

31 October 2013

Today, SLA measurement is allegedly designed to determine service quality and customer satisfaction. It`s also true to say that attainment of SLA provides no guarantee of client retention by the incumbent service provider as pressures always challeng....click to read more


View from the top: sales product support modernisation

View from the top: sales product support modernisation

15 October 2013

The delivery of services and products today whether a home or a business user has changed beyond recognition. The internet has created new ways of engaging with customers and these changes have created new heights in service quality and customer`s ex....click to read more


New RDI partnership set to transform after sales service

New RDI partnership set to transform after sales service

10 Sept 2013

The Registered Digital Institute is today announcing a new partnership with technology support specialist Centrex Services.

click to read more


Strategic acquisition strengthens Centrex Services' development in the specialist printer market

Strategic acquisition strengthens Centrex Services' development in the specialist printer market

9 Sept 2013

Centrex Services is today announcing the acquisition of DMS Ltd, a specialist UK printer repairer based in Hertfordshire.  The acquisition adds further depth and breadt....click to read more


Can business intelligence change the fragmented service supply chain?

Can business intelligence change the fragmented service supply chain?

31 July 2013

With the current economic business pressure, reducing costs in the service supply chain without compromising customer satisfaction is a challenge which must be faced head on.

Managing this balancing act requires business intelligence, wh....click to read more


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